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Frequently Asked Questions

1Why should I have my Gown cleaned – it isn’t really dirty?
The process will remove any grit, dust and grease. Untreated stains, however how minor, will soon become ‘set’ into the fabric and are likely to become permanent. Some invisible marks, usually drink spillages, will progressively worsen and darken with time and become very difficult, if not impossible to remove later.
2Why should I have my Gown packed into an Acid Free Box?
Once clean, your Gown needs to be stored away from light, dust, temperature fluctuations, etc. so simply leaving it in polythene in your wardrobe or attic can lead to problems. Our handmade gown boxes are made from specially milled pH neutral board, which means they do not contain acid or alkali. If a Bridal Gown is in contact with such items, the acid will affect the fabric and cause “yellowing” or discolouration to appear after several years. Our gown and accessory boxes, combined with the acid free tissue will provide a pH neutral and safe environment in which to keep your dress. Unlike plastic covers our gown boxes allow the fabrics of the dress to breathe. Plastic covers can have a harmful effect on your dress over a long period of time.
3Will all the marks be removed during cleaning?
All Gowns are hand treated and cleaned as many times as our cleaner feels that he should but when he feels enough is enough, he will stop as to proceed too far can cause fibre weakness/damage.